Terms of service

Effective Date: July 2026

Welcome to Velour Vault. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General

Velour Vault reserves the right to update, modify, or change these Terms of Service at any time without prior notice. Continued use of our website means you accept these terms.

2. Products

We strive to display our products as accurately as possible. However, slight differences in color may occur due to screen settings, lighting, or photography.

All products are subject to availability.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR).

Velour Vault reserves the right to update prices, discounts, and promotions without prior notice.

4. Orders

Once an order is placed, our team may contact you to verify your order details before dispatch.

We reserve the right to cancel or refuse any order if fraudulent or suspicious activity is detected.

5. Payment

Velour Vault currently offers Cash on Delivery (COD) across Pakistan.

Customers are requested to make payment to the courier upon successful delivery of the parcel.

6. Shipping

Orders are processed within 1 business day.

Delivery usually takes 2–5 business days, depending on your location and courier service.

Shipping charges will be displayed during checkout.

7. Returns & Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Customers should review the policy before placing an order.

8. Customer Responsibilities

Customers are responsible for providing:

  • Correct full name
  • Valid phone number
  • Complete delivery address

Incorrect information may result in delivery delays or order cancellation.

9. Intellectual Property

All content on Velour Vault, including images, product descriptions, logos, graphics, and website content, is the property of Velour Vault and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

Velour Vault shall not be responsible for delays caused by courier services, weather conditions, natural disasters, or circumstances beyond our control.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us through our official WhatsApp or email.