Refund policy

Refund & Return Policy

At Velour Vault, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

You may request a return if:

• You receive a damaged or defective product.
• You receive the wrong item.
• The product is significantly different from what was ordered.

To be eligible, you must contact us within 24 hours of receiving your parcel and provide clear photos or videos of the product.

Return Conditions

To qualify for a return:

• The product must be unused.
• It must be returned in its original condition with all accessories (if any).
• The product should be packed securely to avoid damage during return shipping.

Non-Returnable Items

We do not accept returns for:

• Change of mind.
• Incorrect color selection by the customer.
• Personal preference after delivery.
• Minor variations in color due to lighting or screen settings.

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed within 5–7 business days.

Cash on Delivery Orders

We currently offer Cash on Delivery (COD) across Pakistan.

If a refund is approved for a COD order, our customer support team will contact you to arrange the refund through a mutually agreed payment method.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support.

Once an order has been shipped, it cannot be cancelled and will follow the return process if eligible.

Contact Us

For any return or refund request, please contact our customer support through our official WhatsApp or email.